Return & Refund Policy

At Cloud Nine Gifts, our goal is simple: we want every order to leave you feeling supported, valued, and confident in your purchase. If something isn't right, we're here to help.

30-Day Return Window

We offer a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition

• In its original packaging

• Free from damage caused after delivery

• Accompanied by proof of purchase or your order number

Starting a Return

To begin a return, please contact us at:

dreamersrealm223@gmail.com

Please include:

• Your order number

• The item(s) you'd like to return

• The reason for the return

• Photos if the item arrived damaged or incorrect

Once your request is reviewed, we'll provide instructions for the next steps.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

We understand mistakes can happen.

If your order arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at dreamersrealm223@gmail.com.

Please include photos of the issue so we can evaluate the situation and work toward a fair resolution as quickly as possible.

Items Not Eligible for Return

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return.

These may include:

• Personal care products that have been opened or used

• Custom or personalized items

• Gift cards

• Final sale or clearance items

• Any product showing signs of use, damage, or alteration after delivery

If you're unsure whether your item qualifies for a return, feel free to reach out before initiating the process.

Exchanges

At this time, we do not offer direct exchanges.

The quickest way to receive a different item is to complete an approved return and place a new order for the item you prefer.

Refunds

Once your returned item is received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please note:

• Banks and card providers may take several business days to process refunds.

• Refund processing times vary depending on your financial institution.

• Shipping charges are generally non-refundable unless the return is due to our error or a defective item.

If more than 15 business days have passed since your refund was approved, please contact us at dreamersrealm223@gmail.com.

Our Commitment

Cloud Nine Gifts was created with the belief that comfort, recovery, and renewal should be accessible to everyone. If you ever have questions about an order, our policies, or how a return works, don't hesitate to reach out.

We're here to support you every step of the way.