Shipping policy

Shipping Policy

Order Processing

At Cloud Nine Gifts, every order is carefully reviewed and processed before shipment.

Please allow 1–3 business days for order processing. Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

United States

  • 5–12 business days

International Orders

  • 7–20 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

Shipping Costs

Shipping rates are calculated at checkout.

From time to time, Cloud Nine Gifts may offer free shipping promotions on eligible orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, Cloud Nine Gifts cannot guarantee replacement or reimbursement.

Please contact us immediately if you notice an error in your shipping details.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery times are controlled by the carrier.

Cloud Nine Gifts is not responsible for delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Customs inspections
  • Natural disasters
  • Other circumstances beyond our control

If your package appears lost, please contact us and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the situation and work toward an appropriate solution.

Questions

If you have any questions regarding shipping or delivery, please contact us:

Email: dreamersrealm223@gmail.com 

We typically respond within 24–48 business hours.